WHERE CAN I PURCHASE LAS ISLAS SWIM?​

• Shop online via the Las Islas Swim website.

• Shop in-store at CommonThread.

  • 2nd Floor, Power Plant Mall, Rockwell, Makati​

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WHAT PAYMENT METHODS DO YOU ACCEPT?

• We accept payments through BPI Bank Deposit/Transfer, BDO Bank Deposit/Transfer, Credit/Debit Card via PayPal and Other E-Wallets via Xendit.

• Currently, Las Islas Swim does not yet accept cash on delivery.

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HOW DO I VERIFY MY PAYMENT ONCE MADE?

• Please email a copy of your deposit slip/bank transfer confirmation to hello@lasislasswim.com upon payment.

  • Subject: PAYMENT: <ORDER NUMBER>​

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DO YOU ACCEPT SAME DAY DELIVERY?

• Yes! For Same Day Delivery, kindly choose Express Delivery upon Check-Out.

• Same Day Delivery Fee will be care of the Buyer.​

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HOW LONG DOES IT TAKE FOR ORDERS TO BE PROCESSED AND SHIPPED?

• We make it a point to process orders as quickly as possible. Please expect a confirmation message within 24-48 hours upon placing your order.

• For shipping, lead time depends on your delivery address. Please note that these delivery dates serve as a guide. While we ship your orders on time, Las Islas Swim is not responsible for delays that occur on the courier's side.

  • Metro Manila: 1-3 business days after payment​

  • Provincial: 3-6 business days after payment

• Note that orders/payments received after 8AM (GMT+8) will be shipped the next business day. 

• No shipping on weekends/holidays.

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WHAT COURIER DO YOU USE? HOW DO I TRACK MY ORDER?​

• We use GoGo Express for Standard Delivery.

• For Provincial, orders get transferred to LBC.

• Once orders are dispatched, you will receive a tracking number via email.

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DO YOU SHIP INTERNATIONALLY?​

• Currently, Las Islas Swim does not yet do shipping outside the Philippines.

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CAN I EXPEDITE THE SHIPPING FOR MY ORDER?​

• Expedite shipping can be done through Grab Express or Lalamove. Kindly choose this option upon check-out.

  • Extra cost must be shouldered by the customer.

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WHAT IS YOUR RETURN/EXCHANGE POLICY?​

• For hygienic purposes, Las Islas Swim does not accept returns, refunds, or exchanges. Please refer to our size guide.

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WHAT IF THE ITEM I RECEIVED WAS FAULTY?​

• Prior to shipping, we ensure that each item undergoes quality control. However, should you find any damage upon receipt, please send us a message immediately.

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HOW CAN I CONTACT YOU?​

• You may get in touch with us by emailing hello@lasislasswim.com or by sending us a message through Instagram. Please give us 24-48 hours to respond.