Frequently Asked Questions
WHERE CAN I PURCHASE LAS ISLAS SWIM?​
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Shop online via the Las Islas Swim website.
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Shop in-store at CommonThread.
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2nd Floor, Power Plant Mall, Rockwell, Makati​
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WHAT PAYMENT METHODS DO YOU ACCEPT?
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We accept payments through BPI Bank Deposit/Transfer, BDO Bank Deposit/Transfer, Credit/Debit Card via PayPal and Other E-Wallets via Xendit.
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Currently, Las Islas Swim does not yet accept cash on delivery.
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HOW DO I VERIFY MY PAYMENT ONCE MADE?
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Please email a copy of your deposit slip/bank transfer confirmation to hello@lasislasswim.com upon payment.
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Subject: PAYMENT: <ORDER NUMBER>​
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DO YOU ACCEPT SAME DAY DELIVERY?
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Yes! For Same Day Delivery, kindly choose Express Delivery upon Check-Out.
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Same Day Delivery Fee will be care of the Buyer.​
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HOW LONG DOES IT TAKE FOR ORDERS TO BE PROCESSED AND SHIPPED?
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We make it a point to process orders as quickly as possible. Please expect a confirmation message within 24-48 hours upon placing your order.
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For shipping, lead time depends on your delivery address. Please note that these delivery dates serve as a guide. While we ship your orders on time, Las Islas Swim is not responsible for delays that occur on the courier's side.
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Metro Manila: 1-3 business days after payment​
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Provincial: 3-6 business days after payment
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Note that orders/payments received after 8AM (GMT+8) will be shipped the next business day.
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No shipping on weekends/holidays.
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WHAT COURIER DO YOU USE? HOW DO I TRACK MY ORDER?​
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We use GoGo Express for Standard Delivery.
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For Provincial, orders get transferred to LBC.
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Once orders are dispatched, you will receive a tracking number via email.
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DO YOU SHIP INTERNATIONALLY?​
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Currently, Las Islas Swim does not yet do shipping outside the Philippines.
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CAN I EXPEDITE THE SHIPPING FOR MY ORDER?​
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Expedite shipping can be done through Grab Express or Lalamove. Kindly choose this option upon check-out.
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Extra cost must be shouldered by the customer.
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WHAT IS YOUR RETURN/EXCHANGE POLICY?​
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For hygienic purposes, Las Islas Swim does not accept returns, refunds, or exchanges. Please refer to our size guide.
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WHAT IF THE ITEM I RECEIVED WAS FAULTY?​
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Prior to shipping, we ensure that each item undergoes quality control. However, should you find any damage upon receipt, please send us a message immediately.
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HOW CAN I CONTACT YOU?​
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You may get in touch with us by emailing hello@lasislasswim.com or by sending us a message through Instagram. Please give us 24-48 hours to respond.