Frequently Asked Questions
WHERE CAN I PURCHASE LAS ISLAS SWIM?
-
Shop online via the Las Islas Swim website.
-
Shop in-store at CommonThread.
-
2nd Floor, Power Plant Mall, Rockwell, Makati
-
2nd floor, Greenbelt 5, Greenbelt Mall, Makati
-
WHAT PAYMENT METHODS DO YOU ACCEPT?
-
We accept payments through BPI Bank Deposit/Transfer, BDO Bank Deposit/Transfer and Credit/Debit Card via PayPal.
-
Currently, Las Islas Swim does not yet accept cash on delivery.
HOW DO I VERIFY MY PAYMENT ONCE MADE?
-
Please email a copy of your deposit slip/bank transfer confirmation to hello@lasislasswim.com upon payment.
-
Subject: PAYMENT: <ORDER NUMBER>
-
HOW LONG DOES IT TAKE FOR ORDERS TO BE PROCESSED AND SHIPPED?
-
We make it a point to process orders as quickly as possible. Please expect a confirmation message within 24-48 hours upon placing your order.
-
For shipping, lead time depends on your delivery address. Please note that these delivery dates serve as a guide. While we ship your orders on time, Las Islas Swim is not responsible for delays that occur on the courier's side.
-
Metro Manila: 1-5 business days after payment
-
Provincial: 3-7 business days after payment
-
-
Note that orders/payments received after 8AM (GMT+8) will be shipped the next business day.
-
No shipping on weekends/holidays.
WHAT COURIER DO YOU USE? HOW DO I TRACK MY ORDER?
-
We use GoGo Xpress and Fastrack.
-
For Provincial, orders get transferred to LBC.
-
Once orders are dispatched, you will receive a tracking number via email.
DO YOU SHIP INTERNATIONALLY?
-
Currently, Las Islas Swim does not yet do shipping outside the Philippines.
CAN I EXPEDITE THE SHIPPING FOR MY ORDER?
-
Expedite shipping can be done through Grab Express or Lalamove. Kindly choose this option upon check-out.
-
Extra cost must be shouldered by the customer.
-
WHAT IS YOUR RETURN/EXCHANGE POLICY?
-
For hygienic purposes, Las Islas Swim does not accept returns, refunds, or exchanges. Please refer to our size guide.
WHAT IF THE ITEM I RECEIVED WAS FAULTY?
-
Prior to shipping, we ensure that each item undergoes quality control. However, should you find any damage upon receipt, please send us a message immediately.
HOW CAN I CONTACT YOU?
-
You may get in touch with us by emailing hello@lasislasswim.com or by sending us a message through Instagram. Please give us 24-48 hours to respond.